Reporting a vulnerabilities

We value the expertise and help of the cyber security community in helping us maintain our high security standards. You can use this site to report any suspected security vulnerabilities related to our services or products.

If you want to report any other type of issue not related to security, please refer to the Contact us pages.

Rules of engagement

Vulnerability disclosure policy guidelines

As a responsible member of the cyber security community, your expertise can help us fix potential issues faster and more effectively. If you find a suspected vulnerability relevant to Emeritus, please let us know so we can fix the problem as soon as possible.

  • Treat submitted reports confidentially and will not share the finder’s personal details with third parties without their authorisation, unless required in order to do so to comply with legal obligations.
  • Resolve all submitted reports as quickly as possible.
  • Emeritus do not operate a bug bounty or hall of fame programme.

If you want to report any other type of issue not related to security, please refer to the support or contact pages of the relevant Emeritus Local Market, Emeritus Partner Market or Emeritus Business website.

Please help us by providing as much information as possible about the problem you have discovered. If you have not yet done so, please remember to review our rules and guidelines previously announced before submitting the information here.